In a market where there are transactional relationships where technology will not feature in the development of these relationships, this is known as a ______ relationship.
Answer with explanationAnswer: Option B
Low Tech, High Touch Transactional
A customer purchased candies for her kid but the kid got sick on eating them. Furious, she complained to the company by posting on their Facebook page and asked other users to avoid purchasing these candies. What action do you think the company should take
Answer with explanationAnswer: Option D
They should apologize, take her phone number and try to speak to her to resolve the matter